Mercury On Demand: frequently asked questions

	overview
	application service provider (ASP) explained
	frequenly asked questions about Mercury On-Demand

Find answers to some common questions regarding Mercury On Demand.

• Which credit unions would be interested in Mercury On-Demand?
  • Credit Unions looking for an affordable information systems solution.
  • One that does not want the hardware responsibility of an in-house system.
  • One that is concerned about the security of their data and of the Internet.
  • A credit union seeking a managed alternative to an in-house information system.
• What do I need to start using Mercury On-Demand?
  • A computer with Windows 2000 Professional.
  • FIS specifies minimum equipment requirements and recommendations.
  • Computer and printer features are your choice based on your desire for speed and performance.
  • Access to FIS's secure servers.
  • Your connection choices will be based upon availability in your area and your desire for speed and performance.
• What are the cost differences between in-house and Mercury On-Demand?
  • Mercury On-Demand is a subscription service.
  • Your cost is based on transaction volume, asset and membership size.
  • There is no need to purchase Windows Server, software licenses, or a server class computer.
  • There may be no need to hire an IT professional (site expert) to set up or maintain your server.
• How can I be confident my data is secure?
  • Data corruption is less likely on FIS's secure, maintained server.
  • Only those you grant permissions to will have access to your data.
  • The internet SSL (secure socket layer) ensures data encryption and vendor verification.
  • Terminal Server Advanced Client delivers additional data encryption while you are connected to the secure server.
• What will Fidelity National Information Services (FIS) be responsible for?
  • Ensuring you have secure access to your data 24x7 (24 hours a day, 7 days a week).
  • Creating and storing daily backups.
  • Rotating and keeping backups offsite.
  • Setting up your database.
  • Server and program management, including:
    • Server reliability
    • Security of programs and data
    • Power redundancy
    • Program feature updates for Mercury and the server
    • Program compliance and regulatory updates
• What will I be responsible for?
  • You control transactions and daily operations.
  • Integrity of your data.
  • Who has access to your data.
  • Printing reports and statements (unless contracted with FIS as a service).
  • Maintenance of local computers, printers, and network (if applicable).
• How will my support for Mercury On-Demand be different than Mercury in-house?
  • You will still have the same Mercury Advantage benefits as any Mercury user.
  • With your data residing on our server, Mercury Client Services can view your data easily, allowing for efficient diagnosis and issue resolution.
  • Mercury Client Services can view the screens and keystrokes you are using, with Terminal Server's remote manager control feature.
  • Transitions Services can offer customized training by using the same remote feature.
• What happens if my computer fails while I am accessing my data?
  • When you are accessing your data you are simply using your computer to attach to our secure server through Terminal Service.
  • If your computer fails for any reason, or if you lose your Internet or phone connection, your data is still safe and secure on our server.
  • Simply find a computer with Windows 2000 Professional with an Internet connection to access your data from any location, even your home.