Mercury is fully integrated with FIS' wide range of solutions, offering you the ability to affordably provide more products and services to your members. Its open infrastructure allows for simplified add-ons, giving you the capabilities to manage operations and meet member's evolving needs.
features
- Real-time access to Mercury
- Cost effective solutions with minimal one time investments
- Single source for technical support
- Quick and easy implementations with some services available immediately
- Remote and Onsite Training available
credit bureau inquiry
Speed up your loan processing by utlizing Mercury's Integrated Credit Bureau. Take full advantage of this service by automatically pulling in members assets and debts into the loan application process. With the click of a button you can also completely prefill out the loan application with member data saving valuable time and effort.
collection management
SmartCOLLECTOR from Fidelity National Information Services (FIS) enables you to manage your collection activity with greater efficiency and flexibility. Designed specifically for financial institutions, SmartCOLLECTOR is a comprehensive collection system that includes everything your staff needs to service an account in a single application. With SmartCOLLECTOR, you can conduct more effective collection processing for all of your existing loan and deposit accounts.
24/7 call center - loan origination
FIS, through our partner Digital Dialogue, offers the ultimate Member Relationship Center , featuring dynamic cross-selling expertise to complement our system and service capabilities. No one else in the industry delivers such a complete package of services during every single call from your members. Managing lending channels along with other credit union services has become more challenging as the number of access points for members increases. Coordinating in-person, phone, Internet and shared branching channels to provide member service across a broader range of products is a multifaceted task. Member expectations for round-the-clock availability require continuous and consistent service capabilities. Our live Custom Call Center Outlet can handle routine questions and transactions for your members 24 hours a day, 365 days a year. The call center provides members with another convenient way to obtain immediate account information, conduct transactions, check rates and much more. So whether it's online or by phone, we're able to personalize and maximize each member interaction.
FIS, through our partner FSCC and CUSC, offers Shared Branching. Shared branching is a cooperative network of credit unions that have joined together and created shared service centers across the country. By sharing facilities, credit unions can offer greater convenience for members to access their accounts at many locations just as if you were at your home credit union.
