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Welcome to Mercury Education\Training
Services
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Implementation
The MERCURY Transition Services team consists of
project managers, migration analysts, and training specialists.
The project manager prepares the Credit Union representatives for
their conversion duties, such as data mapping, data approval, and
report selections. Our analysts examine the Credit Union current
data and write the conversion programs that move that information
to the MERCURY System.
The conversion process can be categorized by distinct phases,
including project planning, data analysis and data mapping,
training, preliminary conversion, client review and approvals,
final conversion, and post-conversion support activities. These
phases represent the milestones and highlights of a typical
conversion and are the activities that are most significant to the
success of the conversion. It is our goal to work with you and
your proven methodologies to develop an implementation method that
is right for the local market.
Training
Educating and
training a credit union staff to use MERCURY effectively is an
intrinsic part of the conversion process and vital to the
long-term success of a credit union. MERCURY Education Services is
dedicated solely to increasing the credit unions knowledge of the
MERCURY system. Each trainer has extensive, hands-on experience in
all functional areas of a financial institution. This knowledge is
coupled with in-depth MERCURY application knowledge. The education
team builds a training program that will take the staff through
the entire life cycle of the conversion and beyond. This expansive
portfolio of instructional services will help the entire staff
meet all of its future operational and strategic goals. Education
Services will work directly with the credit union's senior
management to establish key training objectives and develop a
detailed working document. The plan will also outline which course
should be taken and who needs to attend. Professional trainers
will meet with the staff to understand exactly how you operate,
and then develop a customized curriculum. Tangible, obtainable
goals will be established, monitored and measured throughout the
transition process. It is our goal to work with you and your
proven methodologies to develop an education method that is right
for your credit union.
Continuing Education and Training
Fidelity IFS provides optional post-conversion
support services to help users gain confidence in the new
capabilities of MERCURY, help reduce pressure, minimize disruption
to internal operations, and customer service levels. These
services can assist the staff in running daily balances,
responding to unique customer-service requests, and answering
questions about procedures and new policies. MERCURY Education
Services also offers expansive, fully accredited educational
options that help customers keep pace with MERCURY features and
Credit Union trends. In addition to installation training,
Education Services conducts:
- Symposiums:
Conducted in strategically located cities across the country,
(usually within driving distance of a concentrated customer
area) or by Video Conferencing where available, may cover one
specific topic or they may
highlight a current industry topic such as a federal regulatory
compliance.
Now introducing, "Build Your Own Symposium" learn more...
- Webinars:
Need training, but can’t
afford to spare staff members or the expense to attend
Conference or a Symposium? MERCURY Webinars are the solution!
Receive professional training courses without consuming all of
your time or leaving your desk!
learn more...
- Annual User Conference: We
view ourselves as a technology partner with our credit union
clients. To help our credit unions achieve their goals of
growth, convenience, building relationships, etc., we offer an
annual conference. Educational opportunities focus on
professional development, process improvement, services, etc. We
believe that continuing education is invaluable and therefore
offer a full scholarship to new clients their first year of
attendance.
It is our goal to work with you and your proven methodologies
to develop a continuing education method that is right for the
local market.
Our implementation and training paradigm has
been proven in over 375 Mercury installations throughout the
United States and the Caribbean. For more information or to
customize a solution for your credit union please contact us at
1-800-998-4357 or via email!
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